Please be aware when booking for out doors hire, we only hire outdoors when they are to be setup on grass. We do not do out doors hard standing and if you have astro turf we need to be able to peg through otherwise we class the hire as hard standing and will not do it.

Cancellations on day of hire due to poor weather conditions must be notified to us before 8am. Deposit will not be refunded but an alternative booking date can be arranged within the next four weeks as long as the castle required is available.

It is your responsibility to make sure the inflatable will fit in desired location. All sizes required are clearly stated within the description of the inflatable. This includes lowest point of ceiling height in halls. If we attend the site and the inflatable does not fit we will cancel the hire and the hirer will still be charged the total outstanding balance amount of the hire.

If we arrive at the hire location and the access is not clear as per confirmation email we have the right to cancel the hire and and the hirer will still be charged the total outstanding balance amount of the hire.

If we arrive and you have selected the wrong surface type we have the right to cancel the hire and the hirer will still be charged the total outstanding balance amount of the hire. An example of this would be selecting grass and we attend and the site is astro turf.

If we arrive at the hire and the chosen location for the castle is not clear, clean and of adequate size to site the castle we have the right to cancel the hire and the hirer will be charged the total outstanding balance amount of the hire.

We reserve the right to cancel due to extreme weather conditions or any other unforceen circumstance. Inflatables cannot be used outdoors when wind speeds are expected to be 25mph and above. This includes predicted guest speed as detailed in the current European standard.

We will only hire in enclosed gardens, hall venues (indoors and out doors) and at events (schools, fetes corporate events).

We reserve the right to refuse a hire for any reason where we feel that health and safety laws will be broken and or where the safety of participants will be compromised. Safety is our number 1 priority.

If the castle or any other items hired have to be delivered through the property we will not be held accountable for any damage caused. This includes water damage when moving wet castles through properties.

There must be a suitable mains power point within 25 metres of the rear of the bouncy castle, otherwise an extra extension lead will be required please view our additional items.

Please make us aware on arrival of any services laid under the desired site as we will not be held accountable for any damage to such services including drainage, gas, electrical and more. Our pegs are 400mm long.

1. ponsible person over 18 years of age must supervise each inflatable at all times.
2. Any soft play and/or other equipment hired must also be supervised by a responsible adult.
3. The inflatable(s) must be secured to the ground at all times. The equipment must not be moved or re-positioned.
4. No food or drinks are to be consumed on the inflatable (to avoid choking and mess).
5. All shoes, badges and jewellery (e.g. large earrings, necklaces, etc.) must be removed to avoid damage to the equipment and injury to other users. It is recommended that spectacles and plastic alice bands are also removed. Adults must remove high-heeled shoes before stepping on mats.
6. Ensure that the equipment is not overcrowded and limit the numbers depending on the age and size of children using it according to the recommendations printed on the equipment (on or near the front step of most inflatables).
7. Do not allow children to take any hard or sharp objects onto the equipment, or anything large enough to block exits/entrances.
8. Do not allow children to take balloons onto the equipment (burst balloons and strings can be a choking hazard).
9. No party-poppers, henna, face paint, coloured streamers or “silly string” can be used near or on the equipment, as these may permanently stain the unit, for which you are liable.
10. No water or other liquid to be poured or sprayed onto the equipment (other than a reasonable amount for cleaning purposes) as it causes the surface of inflatables to become slippery, damages soft play, and can result in subsequent bookings being cancelled if the equipment is too wet to be delivered. If equipment is deliberately soaked you will be charged double your hire fee to cover our costs in subsequent cancelled bookings and drying time.
11. Inflatables must not be used in wind or wind gusts in excess of 24mph. Inflatables must not be used in heavy rain. Equipment must not be used in Thunder Storms.
12. No smoking, barbecues, glass or animals on or near the equipment.
13. Reckless or boisterous behaviour must not be allowed.
14. Avoid large children and small children from using the equipment at the same time.
15. Climbing, hanging, or sitting on the walls is dangerous and must not be allowed.
16. Children must use slides one at a time and must not climb on the sides of the slide.
17. Slides should be used in a sitting position, feet first – do not allow jumping from the top of the slide.
18. Safety mats must be positioned at the bottom of the slide.
19. Ensure that mats supplied with the equipment remain where they were positioned during installation.
20. Do not allow anyone to bounce on the step/front apron of the inflatable(s). The step is there to help users get on and off.
21. No-one with a history of back or neck problems should be allowed on the inflatable(s).
22. Do not allow users on the inflatable(s) during inflation or deflation.
23. If the inflatable(s) are not being used for any part of the day, please switch the blower(s) off at the mains. IMPORTANT: If more than one blower is being run from a single extension lead you must unplug all but one blower before switching back on, plug the remaining blowers in one at a time only when each inflatable or part is fully inflated.
24. In the event of rain please remove children from the inflatable(s) and place a table or similar object over the blower(s) to prevent water from being blown inside the inflatable(s). Do not switch the blower(s) off. Once the rain has stopped, please ensure that the entrance and exit to the inflatable(s) are dried with a towel before children are allowed back on as they become slippery when wet.
25. Ensure that the vent on the side of the blower is kept clear at all times.
26. Should a blower overheat or lose power, immediately remove children from the inflatable and switch the blower off at the mains. It should restart when switched back on again 1 or 2 minutes later. If it does not please inform us on the telephone number above.
27. We must be advised as soon as possible in the event of any injury requiring professional medical treatment. Treatment must be sought within 2 hours of the injury
28. If you put warter on the equipment other than rain there will be £50 mimuutm cleaing charge.
29. We only put on commercial ground IF you have conical or land owner permission wittting or email